Payments for SVG Mascot are processed by Creem, our Merchant of Record. Refunds are issued by Creem to your original payment method.
Cancelling a subscription
You can cancel your Pro subscription at any time from the Account page in the app, which opens the billing portal. Cancellation stops future renewals; you keep Pro access and your remaining credits until the end of the period you have paid for.
Refunds
- Subscriptions: if you have not used any credits from a billing period, you can request a full refund for that period within 14 days of the charge. Once credits from the period have been used, the payment is non-refundable, because the generations have already been delivered.
- Credit packs: unused credit packs can be refunded within 14 days of purchase. Partially used packs are non-refundable.
- Technical problems: if a generation fails, the credits it used are returned to your balance automatically. If something went wrong that was our fault, contact us and we will make it right.
- Rejected prompts never use credits, so there is nothing to refund.
Accounts closed for breaking our Acceptable Use Policy are not eligible for refunds of unused credits or subscription fees. Nothing in this policy limits any statutory rights you have as a consumer.
How to request a refund
Email [email protected] from the address you use to sign in, with the date of the charge. We reply within three business days.